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Return Policies

RMA POLICY

Any return needs to have a RMA number (Return authorization number) before being sent back to us. Items that can not be returned are:

  • Satellite dishes.
  • Coax by the foot, Used Coax Jumpers or any custom length coax cables.
  • Television Rotors.
  • Satellite motors and Actuators.
  • Service Parts & Special order items.
  • Opened or Activated DirecTV receivers.
  • Modified Satellite Receivers. We will not accept a return on any satellite receiver found to have modified firmware or hardware. Unauthorized modification will void the manufactures warranty.
  • Satellite receivers are covered with a manufacturer's warranty. We do not accept defective units back to our location. you must contact manufacturer to get RMA number. Warranty will be honored by the manufacturer ONLY.
  • All RMA request for refund must be made within 7 days the item was delivered. All returns for refund are subject to a 15% restocking fee.
  • All RMA request for exchange must be received within 30 days from the ordering date.
  • Any items damaged in shipment or any missing items from an order need to be reported to us no later then 3 days from the delivery date.
  • All items returned must be in absolute perfect and new condition in the original carton with all included accessories. Original merchandise box, manuals, cd's, etc. If you purchased a item that came with free items they must also be returned with the item you are sending back
    (Example: if you purchase a HDHomerun that came with a free 2 way splitter and you would like to return the HDHomerun you also need to return the free splitter. If you choose to keep the splitter the retail price of the free item will be deducted from your refund amount)
  • Warranty work beyond 30 days from ordering date is provided by the manufacturer and/or their representative directly and not by us.
  • Any items returned without prior notice and without a RMA number will not be credited and will be returned to you. Your credit card will then also be charged the return shipping cost. If you have paid with a method other then credit card the item will not be returned until we receive payment for the return shipping cost.
  • We must receive your RMA's item back before any replacement item is sent.
  • Items must be received no later then 15 days from the date the RMA# is issued.
  • Purchaser is responsible for any shipping cost to our warehouse. Please use an insured and trackable method to return items to us just incase the item is damaged or lost during shipping.
  • A $35 labor charge may be assessed on products or accessories returned for warranty repair in which no fault is found and you will be charged for the return shipping cost to return the back to you.
  • A 15% restocking fee is applied to Returned Items to cover our return processing, credit card, and shipping costs. Returns are processed normally within 2 to 10 days of receipt.
  • Refused shipments will be charged a 20% restocking fee.
  • While we will handle warrantee work for some products we offer, You will be responsible for any shipping charges for any warrantee exchanges or repairs.
  • Shipping charges are not refundable.
 
No returns or exchanges are accepted without an RMA number.
RMA Numbers are valid for 15 days. We must receive the item you are sending back to us no late then 15 days from the RMA# issue date.